The www.adventureworld.com website (including any redirections to or from www.adventureworld.com.au and www.adventureworld.co.nz) (the “Site”) is owned and operated by Adventure World Travel Pty Ltd ABN.  In these booking terms and conditions the expressions “Adventure World”, “we”, “our” or “us” include Adventure World Travel Pty Limited and entities that assist or participate with Adventure World Travel Pty Ltd in the provision of the services it agrees to provide (where the context permits, including its and their employee and agents) and the expressions “you”, “your”, “client” or the “passenger” include a person seeking or requiring the services offered by Adventure World, all other persons (if any) included with that person in the booking and that person’s or those persons’ travel agent (if any).

Terms and Conditions

Please carefully read and ensure you understand the following terms and conditions. You must not make any booking unless you understand and agree with the following terms and conditions.

1. Booking conditions

• 1.1 Costs are current at the time of the quotation being provided. All group tours are subject to currency fluctuations and increases incurred by suppliers/local operators/airlines etc. These may be levied after this date.
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• 1.2 Upon receiving written instructions from you, we will invoice you for the administration fee which will be refundable until the arrangements are confirmed.
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• 1.3 Once the booking is confirmed a booking confirmation will be provided and will include the exact supplier deposits required and payment schedule, along with the due date of final payment. Please read these terms & conditions carefully and raise any questions you may have.   
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• 1.4 By requesting a booking for any services or products (“Travel Products”), you acknowledge and confirm that you have read our booking terms and conditions, that you accept them without reservation as constituting the entire agreement between you and us which cannot be varied other than by an officer of Adventure World Travel in writing.
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• 1.5 Final names, passport details and full payment are due no later than 60 days prior to departure date.  Please note some suppliers will require passenger manifests and full payment earlier, this will be advised at time of confirmation.
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• 1.6 Changes made to bookings once confirmed are subject to a minimum change fee of $50.00.  In addition cancellation and/or amendment fees may also be imposed by service providers such as accommodation providers and other service providers depending on the nature of the change.
• If we are able to do so, we will advise you of all applicable cancellation and/or amendment charges at the time of confirmation of your booking. 
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2. Payments

1. 2.1 Adventure World Travel administration fee is $1500.00 per group.

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3. 2.2 The Adventure World Travel administration fee is required within 3 days of invoice date (unless otherwise stated on the invoice) to enable Adventure World Travel to contract services with individual suppliers.

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5. 2.3 The Adventure World Travel administration fee is not refundable but is transferable from time of booking confirmation on a one time only basis to another group booking departing within 12 months if the booking is cancelled outside 120 days prior to departure.

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7. 2.4 Payment of administration fee constitutes confirmation that you have checked the Travel Products being booked and you have read, understood and agreed to these booking terms and conditions.
    

8. 2.5 Certain Travel Products may require payment prior to booking, or further payment, up to full amount, to confirm the booking.

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10. 2.6 The total nett Tour Cost per person will be based on minimum fare paying passengers (as per the quote attached) travelling together on the group itinerary.  Please note prices are nett, non-commissionable prices, please add your commission.

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12. 2.7 For any person wishing to travel as a ‘single’ (based on single room), or should the groups numbers change, resulting in the requirement for a single room, a single supplement will be charged additional to the group tour cost.

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14. 2.8 For any person wishing to deviate from the group itinerary surcharges and additional charges will apply.

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3. additional costs/revisions

1. 3.1 Items not included in the tour cost; Visas, insurance, excess baggage charges (per applicable airline allowances), extra meals, laundry, drinks, souvenirs, tips / gratuities to staff, local payments, guides and leaders (unless otherwise stated) and items of a personal nature are not included in the tour cost.  Any pre-paid airfare taxes and surcharges are clearly identified in your booking confirmation if not included in the tour cost.  However some countries require additional airport taxes and levies to be paid at the time of departure.

3.2 Should the minimum group allocation (as per the quote attached) of paying passengers not be reached, the tour will be subject to re-price.
 

4. cancellations & refunds

1. 4.1 Adventure World standard cancellation fees once fully paid are:

 
If you decide to cancel your holiday or you are unable to travel Adventure World will refund the amount you have paid, less Adventure World Travel administration fees and any charges levied by suppliers.  If you notify us of cancellation more than 60 days before departure, then the cancellation charges are likely to only be the loss of your deposit, however please refer to the cancellation conditions highlighted on the booking conditions.  If you notify us of cancellation less than 60 days before departure the cancellation charges will be 100% of the total booking costs.

It is likely that other suppliers’ cancellation fees (which we will pass on to you) will be greater when cancellation takes place closer to the departure date.  This is on a case by case basis as it depends on each supplier.

Cancellation charges cannot be waived.  NO refunds are available for any arrangements that are unused.
 

1. 4.2 In addition to the charges above, should the cancellation of an individual affect the remaining passengers tour prices we reserve the right to add any applicable costs, (single supplement etc) to the total cost.

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3. 4.3 Any cancellations and changes must be made in writing.

5. insurance & visas

1. 5.1 We recommend you purchase travel insurance against forfeiture of payment, loss of deposits, cancellation charges, baggage loss, medical expenses, theft and other contingencies. We make no representations as to what you may recover under any insurance. You agree not to hold us responsible for any decision of insurers, and/or any supplier, or the requirements of any foreign government, authority, foreign law or policy. We recommend adequate insurance is purchased at the deposit stage.

5.2 Visas are the responsibility of the retail agent/client.
 

6. international travel

1. 6.1 The retail Travel Agent / client is responsible for all immigration, passport, visa, health, quarantine and customs laws, regulations orders, demands or other requirements of countries visited or transited.

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3. 6.2 Official travel advice for New Zealand travellers is issued by the New Zealand Ministry of Foreign Affairs and Trade is available by calling (in New Zealand) 04 439 8000 or visiting their website www.safetravel.govt.nz.

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5. 6.3 Official travel advice for Australian travellers is available at  www.smartraveller.gov.au or call toll free on 1300 139 281.

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7. 6.4 We recommend that you review this information both prior to making your booking and prior to departure.

7. consumer claims

1. 7.1 We endeavour to ensure that the arrangements we have made for you are implemented as arranged. If a problem occurs, the most practical way to deal with it is attempt resolution with the supplier. If you fail to follow this course, any claim for compensation may be reduced or denied. If you have any unresolved complaint, details should be lodged in writing (with supporting documentation, including efforts made with the supplier to resolve it) with us within 30 days of your trip concluding.

8. responsibilities

Adventure World Travel accepts bookings subject to the following conditions.
 

1. 8.1 A booking is accepted only after Adventure World Travel receives the required deposit and issues the client or their travel agent confirmation invoices.  The balance must be paid no later than 60 days before departure otherwise Adventure World will treat the booking as cancelled regardless of whether a deposit is being held.

1. 8.2 Adventure World only acts as a coordinator of tours and an agent for the owners,   contractors and suppliers of transportation, accommodation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage, property or for injury, illness, death or for any damages or claims howsoever caused arising directly or indirectly from accidents, loss or damage to person or property, delays, transport failures, strikes, wars and uprisings or acts of God etc over which we have no control. All coupon receipts and tickets are issued subject to the terms and conditions specified by third party suppliers and all services are subject to the laws of the country where the   services are provided.

1. 8.3 All matters directly relating to the services provided by Adventure World Travel are governed by the law of the country the booking is made from.

1. 8.4 Situations caused by events out of our control may incur additional charges whilst travelling.  Adventure World Travel reserves the pass on to the travel agent/client any invoice incurred and not paid directly to the supplier whilst travelling.

1. 8.5 The travel agent/client will be responsible for any such charges incurred.