How can we help?

Fill in the form below and one of our customer service consultants will be in touch with you shortly.

WHILE TRAVELLING

 
The Adventure World Emergency Phone Number is available to help resolve time-sensitive concerns that will impact your trip, while you are travelling.
 
In some cases, it may be more efficient to work with the airline, hotel, or local supplier on the ground to resolve any concerns.
 
Your Adventure World itinerary will list local contact information for the specific services & suppliers have been confirmed. Our local suppliers are on ground, in destination, and in most cases will be better positioned to assist you in a timely manner. All our local suppliers will be able to assist you in English.
 

FLIGHTS:

If you need to change your flight(s) booked directly with us after travel commences, please contact Adventure World or speak directly to the airline if you are already at the airport. Flight times are subject to change and should be verified with the airline prior to your travel date. Please ensure that you follow the airline guidelines for check in times (e.g. at least three hours before an international flight and two hours before domestic flights).
 

ACCOMMODATION:

If you have any concerns with your accommodation, please speak to the front desk and/or manager at the hotel.  If they are unable to resolve the issue, please contact your local supplier at the number listed on your itinerary or contact Adventure World during normal business hours.
 

TRANSFERS:

If you are delayed or need to amend your transfer, please contact the transfer company directly. Phone numbers can be found on your itinerary.
 

OTHER:

If the local supplier or airline is unable to assist you for any reason, please contact Adventure World. 
 
OUTSIDE OF NORMAL BUSINESS HOURS
+61 (0) 412 425 416 (emergencies only)
 
If you have a non-emergency concern, or would like to make changes to your itinerary, which can be addressed during normal business hours. Please contact our team of Destination Experts during office hours.  
 
If you have booked an Adventure World trip through a Travel Agent and have a non-emergency concern or would like to make changes to your itinerary. Please contact your Travel Agent to liaise with the Adventure World team on your behalf.